Congratulations on your purchase of a Montana Screen Door! You will have many years of enjoyment to look forward to with this product.
Montana Screen Doors LLC (“Company”) guarantees our screen door materials and craftsmanship against any defects (warping and joint failure) for 1 (one) year if all customer responsibilities are followed (See "Door Warranty"). All hardware from other manufacturers is warranted by their respective policies. If a problem occurs, you must submit proof of purchase and photos to us. Our service team will evaluate the product and determine whether or not a replacement or repair is necessary.
IN THE EVENT OF DAMAGE
Shipped via FedEx
All of our products shipped via FedEx are fully insured. As soon as your package arrives, inspect your shipment for defects or concealed damage. If your product is damaged you must report any problem to us within 24-48 hours of receipt to qualify for any shipping related claims. At our option, we will repair, replace or refund the purchaser up to the original price paid for the item(s). Additionally, at the time of delivery, if it is possible to determine that the product has significant damage (large tears or punctures of the box and damage can be clearly seen) and you may refuse the shipment, but you must let us know immediately that the shipment has been refused. This does not include minor damage such as torn screen, scratches, and small dents and cracks. These issues can be easily repaired, thus the shipment SHOULD NOT be returned to us. Photos of the damage and packaging are strongly recommended.
Return via FedEx
The same return shipping method and service type is required. For example; if we shipped a package containing a single item by FedEx Ground, the return packaging, package service, declared value, weight and shipping method should be the same as that on the original freight receipt. In the event several items were shipped but a lesser amount or weight is returned, you will need to suitably package the item, and we will provide the information containing the appropriate return shipping details.
Shipped via Motor Freight
Immediately upon receipt of your shipment, inspect the crate or box for obvious damage and OPEN your shipment before you sign the Bill of Lading and the driver leaves. Discovered damage must be noted on the Bill of Lading, in the presence of the driver. Failure to document damages on the Bill of Lading will release the Company from all liability. You have the right to decline delivery of damaged goods, but only if the damage is severe, in which case the package will be returned to us. Screens, clips, molding, scratches or even small cracks are easily repaired and your labor will be compensated up to a maximum of $50/door. Shipments with these defects SHOULD NOT be returned to us.
If you document damage on the Bill of Lading (BOL), immediately call us at 800-404-8279 and we will work with the freight company on your behalf to collect damages or—at our option—ship you a new door. Your shipment may or may not be needed to be returned to us for evaluation. When there are minor damages, we will work with you to resolve or repair the issue without need for a return shipment. But, if you have not noted the damage on the Bill of Lading, it will be your responsibility as the consignee to work with the shipping company to collect damages and we will not handle the claims process and will be released from any liability.
Shipped but Not Delivered
In instances where products are, through no fault of Company, are (1) not signed for, (2) not delivered, (3) returned to us, or (4) put into storage by the shipper, the customer will not be refunded shipping charges and will be responsible for additional charges from the shipper that can include storage fees or redelivery costs.
RECEIVING, STORING, FINISHING AND INSTALLATION REQUIREMENTS
Montana Screen Doors LLC’s hardwood doors are shipped unfinished and require proper storage, finishing, and installation within 15 days of receipt. Prior to installing your door, please read our expert tips on Finishing Your Door included with your shipment and please read the instructions below. Failure to comply in accordance with all instructions voids this warranty.
- Screen doors should always be shipped and stored vertically (not leaning).
- Screen doors should not be stored on the job site for more than 14 days from the date of receipt, the door(s) must be stored indoors, and all exposed surfaces and edges of the door must be finished and sealed—even if stored indoors and out of the elements.
- Screen Doors shall not be exposed to excessive heat, dryness, humidity or direct sunlight prior to finishing.
- Handle screen door with clean gloves and do not drag doors across each other or other surfaces.
- Before finishing your door, we recommend you install, then immediately remove it before finishing. This way you won’t need to do touch-ups if you needed to make adjustments for fit.
- To finish your door, you should first read our Finishing Your Door. It is important to note that the company may deny warranty coverage if the documented steps are not fulfilled.
- To install your door, you must first read our How to Install document. It is important to note that the company may deny warranty coverage for your door if it is damaged due to improper installation. All hardware locations, preparations and methods of installation must be appropriate for the specific screen door and not interfere with the entry door hardware.
- All screen doors 84” and under in height must have at least three hinges (Select and Premium Series). Screen Doors over 84” in height must have four hinges (Select and Premium Series). Doors over 36" in width should have four hinges as well.
- Most finishes on exterior screen doors deteriorate relatively quickly due to exposure to the outdoor elements. To ensure exterior screen doors receive the protection required, inspect the condition of the exterior finish at least once a year and refinish as often as needed to maintain the protective stability of the finish.