Return Policy: All "Screen Door and Screen Door Hardware" Products: Any custom size, trimmed, "One of a Kind" or custom designed doors may not be returned for credit. Should you be un-satisfied for any reason, any standard size, un-altered, un-finished screen door or screen door hardware item may be returned for credit within 15 days after the date of receipt . However the customer is responsible for fully insured return freight charges and the item must be complete and in it's orginal packaging. This return policy is compatible with our Limited "Satisfaction Guaranteed" Warranty. Please Note: Wood Doors Can Warp! We do everything in our power to prevent you from having an unpleaseant situation. Our doors leave here with 6% moisture content or less. Our stiles may have up to a 3/32" bow in the stiles. And we reject any doors with "twist". We send our warranty and finishing insturctions with every door and have a link to our warranty on nearly every page of our website. We depend on our customers to fully consider your purchase, finishing instructions, installation instructions, and our warranty within the 15 day period and before purchasing.

Warped or Cracked Panels:If damage occurs within 1 year of your date of purchase. We respectfully ask that you ship your warped or cracked panels to us for our review. We will evaluate the damage and determine if our finishing recommendations have been followed . If we can determine the panel was finished and reinstalled into the door properly. We will at our option, repair or replace the damaged panel, and ship it back to you promptly. However, if we determine your panel was not finished in a timely fashion ("within 15 days of receipt"), or not finished according to our recommendations (See:Finishing) , we will contact you with the following options: #1 We will return the damaged panel to you as is. #2 Repair the panel to the best of our ability. Charging you for the repair and return freight. #3 Replace the damaged panel. Our standard replacement panel cost is $90, if your panel was returned within 1 year, but failed our review (Sample), we will replace it at our physical cost, currently $30 plus shipping.

Return Policy All "Builders Hardware" Products: All builders hardware products are subject to vendor warranties. Please note all builders hardware products may not be returned for full credit! All products subject to vendor warranties and our return policy. Damages caused by accident,misuse,attempted repair or installation are not covered by warranty.Returns: A 35% of Retail Restocking Charge will be applied, Purchaser pays return freight. Example; If the item you purchased cost $100, and you return the item unaltered in it's original box within 15 days of receipt, we will only credit you $65. Our vendors have similar restocking charges and in most cases we will return the item or items to them for partial credit. So Please make certian you want the item you select!

Damaged Goods:"All Products": All our products are shipped to you fully insured. Inspect your shipment for defects or concealed damage at the time of delivery, and report any problems within 3 business days of receipt to qualify for any shipping related claims. At our option, we will repair, replace or refund the purchaser up to the original price paid for the item or items.